To thoroughly understand the current state of the process and collect reliable data on process speed, quality, and costs that you will use to expose the underlying causes of problems
Interactions with end-users are called Transactions. Examples of calls, faxes -mails, web-based session’s etc. Monitoring of all types of end-user transactions is done to ensure that call-centre, client and end-user requirements and targets are met.
we can trace the roots of Six Sigma to the nineteenth-century craftsman, whose challenges as an individual a long time ago mirror the challenges of organizations today.
via Artificial Intelligence and Time to act
What is Six Sigma ? Explained with Pizza company example.
Process improvement and Six Sigma embrace many principles, the most important of which in our opinion are discussed in this section. When understood, these principles may cause…… Read more “Nine Principles of Process Improvement”
Who are you when you get your B.A. in political science from the University of Chicago, a Master’s from Harvard in transportation systems, and a Ph.D. in…… Read more “The Machine that Changed the World”