Interactions with end-users are called Transactions. Examples of calls, faxes -mails, web-based session’s etc. Monitoring of all types of end-user transactions is done to ensure that call-centre, client and end-user requirements and targets are met.
we can trace the roots of Six Sigma to the nineteenth-century craftsman, whose challenges as an individual a long time ago mirror the challenges of organizations today.
Process improvement and Six Sigma embrace many principles, the most important of which in our opinion are discussed in this section. When understood, these principles may cause…… Read more “Nine Principles of Process Improvement”
Who are you when you get your B.A. in political science from the University of Chicago, a Master’s from Harvard in transportation systems, and a Ph.D. in…… Read more “The Machine that Changed the World”
Control Phase intro in Six Sigma and Important Tips for Control.
Purpose To learn from pilots of the selected solution(s) and execute full-scale implementation. Deliverables For a quality-improvement project: Tested, robust solutions shown to affect the proven causes…… Read more “Improve Phase in Six Sigma”
Some common tools and techniques for planning a successful Kaizen event